Help Hub / FAQs / Alutruk

Alutruk

Company/sales

+ Do you do site demonstrations or trials?

Yes.

Our sales people will be happy to visit your site, discuss your requirements and explain the options available. They can also bring samples to your site for trial.

Please note; This service is really only available for customers who are looking for a larger quantity of products.

Orders/delivery

+ How can I pay for my order?

We accept credit cards, debit cards, PayPal, G pay and Apple pay.

+ How do I know my order has been placed?

Once you have completed your order, you will receive a confirmation email and invoice followed by regular updates on despatch and delivery.

+ How do I place an order for a sack truck?

You can order a sack truck from the website or you can simply call us to place your order 01249 822 222.

+ How will my order be delivered and how much will I have to pay?

We will send your order by the most efficient method. However, certain sizes and weights may require specific carriers to be used.

Delivery within the UK mainland is;

• £5.95 for orders up to £20,
• £8.95 for orders up to £250
• Free for orders over £250.

Please Note: To Northern Ireland and some parts of Scotland the delivery charge is £15. Postcode restrictions apply.

Alternatively, orders can be collected for free from our warehouse in Calne.

European Orders
Orders to specific destinations in Europe (listed below) are free for orders over €300.

We currently deliver to Cyprus, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Solvenia, Spain and Sweden.

Palletised Shipments
Items that are too heavy or too large to be transported by standard methods will be sent by pallet. If this is the case for your order, you will receive a freight quote. You may need to provide assistance for unloading individual items over 30kg.

+ What is the lead time on your sack trucks?

On orders placed through the website the lead time is typically just 2-3 working days.

Pre-sales

+ Can you provide bespoke options?

As AluTruk® is modular, you are able to design or build it to suit your own individual requirements. Everything is in component form so you can choose exactly how you wish to configure your own sack truck.

+ Can you send me a catalogue?

Our catalogues are all available from the catalogues section of our help centre or you can call us on 01249 822222 to request a copy.

+ Do I have to assemble the item on delivery?

No.

We assemble our AluTruk’s in house to your specification. The truck is then bagged or palletised for delivery and will arrive fully ready to use.

+ Do you provide puncture proof wheels? What is the difference between pneumatic and puncture proof wheels?

Around 95% or our AluTruk’s are sold with puncture proof wheels. These are solid wheels filled with micro cellular-foam which means that they won’t puncture and so reduces the risk of downtime.

Our pneumatic wheels provide a softer, more cushioned ride which can be of benefit when the sack truck is being used over rough ground such as gravel or cobbles.

+ How do you ensure that quality is consistent across your AluTruk range?

Rigorous testing and quality control is standard at BIL Materials Handling and our products have been extensively field tested and also evaluated by independent test laboratories within the UK.

Full batch traceability is incorporated into our systems to track every single component and materials back to source. BIL are ISO 9001:2015 accredited as a manufacturer, designer and developer of materials handling equipment and our Quality Management System forms the backbone of our organisation.

Each and every modular AluTruk® is hand built to order by skilled operators and every AluTruk® is hard stamped with an individual, unique trace number for future reference. Strict quality controls throughout this process, including rigorous checking procedures in the production, assembly, packing and despatch departments, ensure that the superior build quality remains consistent and protects our excellent reputation for quality products.

+ What is your best sack truck specification?

Our best specification is the one that meets all your requirements!

AluTruk® is modular, so you are able to design or build it to suit your own individual needs.
We deal with such a wide range of industries, applications, conditions and people that we understand that everyone has their own specific needs for material handling.

See how to configure your personal AluTruk® at or see our full range here.

For help with your project, contact us on +44 (0)1249 822 222 or email sales@bilgroup.co.uk.

+ What warranty do you offer on AluTruk?

All of our standard modular trucks come with a 2-year warranty on parts. Our stair climber and water bottle trucks come with a 12-month warranty.

Product

+ Are aluminium sack trucks better than steel sack trucks?

Although aluminium is more expensive than steel, the way the AluTruk® is designed makes it much more durable than a steel sack truck – therefore it will last longer and the deliver better value for money. The AluTruk® modular design also means that you can replace the individual parts rather than the whole truck. Again, this makes it very cost effective over a longer period. The use of aluminium also means that it is weld free – if a weld breaks on a steel truck you will need to replace the whole truck but the modular design of the aluminium AluTruk® means that you can replace just one part.

A steel truck will be much heavier than an aluminium one but that doesn’t mean it’s less durable. With AluTruk® you still retain the strength because of the modular design and the top quality components used. See “What makes AluTruk® a premium quality sack truck?” for more detail.

AluTruk® parts are anodised so that there is less risk of corrosion or rust, whereas steel is powder coated and when this wears off it is vulnerable to rust and so doesn’t maintain it’s appearance in the same way as AluTruk®.

+ Are the wheels better than those on other general sack trucks?

In short, Yes!

Why can we say this? Because the majority of our tyres are puncture proof, and we also crown the tread on them to make it easier to turn and pivot under load.

Also really important is that our axles are manufactured to have a very small tolerance of 0.1mm between the axle and the wheel bearing which reduces any unwanted movement on the axle. Inferior wheels have a higher tolerance meaning that there is more impact between the bearing and the axle, causing more damage which can break the bearings and ruin the tyres.

See our full range of wheels.

+ Are your wheels non-marking?

Our most popular wheel isn’t non-marking as it has a black tyre which can leave marks on certain surfaces. Howver we do offer a grey puncture proof tyre which is non-marking. https://www.bilgroup.co.uk/product/AluTruk-non-marking-grey-puncture-proof-wheel/

+ Can I buy AluTruk spares? What spare parts are available?

Any part of the AluTruk® is replaceable, including handles, wheels, toeplates, frames to name a few. You can find all of our spare parts at https://www.bilgroup.co.uk/product-category/sack-trucks/AluTruk/AluTruk-parts-and-spares/

+ Can I retrofit additional parts to my AluTruks?

Yes. Parts are interchangeable so it is possible to retro fit parts at a later stage, for example if you change your mind about the type of handle you need on your sack truck you can buy a different one and retro fit it to your sack truck.

It may be that you bought your AluTruk® without wheel guards, but if you later change your mind, they can be retrofitted on to the truck. It is really easy to add the additional parts when you want to, and we are always here to help if needed.

+ Can our AluTruk® be personalised or branded?

For orders of ten or more, we can offer personalised side strips with your logo on. Please note that this is not standard and needs to be requested when ordering. We also engrave a unique serial number on to the back of every toe plate, which can either be a generic number or one specified by you. This is a useful option if you need to match sack trucks to vehicles, drivers or operators.

+ How does the AluTruk tri-wheel stair climber sack truck work?

The stair climber is a material handling sack truck that is purposely designed to safely climb up and down stairs with a load capacity of 180kg.

It has a tri-wheel design which rotates as the truck is pulled up or lowered down the stairs. This ensures that there is always at least one wheel in contact with the floor / stair at any time.

+ What is AluTruk®?

AluTruk® is a brand name for BIL’s Aluminium sack trucks range – used for material handling.
AluTruk is a range of modular aluminium sack trucks designed to be more durable than standard sack trucks even though they are much less heavy. Being modular, you can design your AluTruk® to suit your own requirements and you can also get spares if needed, to prolong product life. All this makes AluTruk excellent value for money.

See our AluTruk® catalogue for full details of our range of sack trucks

+ What is the load capacity of the AluTruk sack truck range?

For safe handling, an AluTruk® upright truck used on two wheels (whether they are pneumatic or puncture proof) has a load capacity of 300kg.

When our convertible sack trucks are used in the flat position, the load capacity goes up to 500kg.

For our stair climber range, when used on the stairs the load capacity reduces to 180kg due to the number of wheels in contact with floor at any given time.

+ What makes AluTruk® a premium quality sack truck?

We use only premium quality structural aluminium for our AluTruk frames due to its high strength to weight ratio. The most suitable alloy has been chosen for tensile strength, density, ductility, formability, workability and corrosion resistance.

AluTruk® handgrips stay on the sack truck and once fitted correctly, our nylon grips are virtually impossible to remove without cutting tools!

We use UK-sourced fasteners which deliver superior strength and longevity. For maximum strength and durability we use magnesium alloy axle brackets which are less brittle and more impact resistant than standard die cast aluminium.

Our one-piece pressed steel hubs are made from 1.8mm coated steel for maximum durability available with puncture proof tyres for reduced downtime.

Extruded aluminium is used for our toe-plates, again designed for maximum strength.

ALL parts of the AluTruk® are replaceable saving on both cost and downtime within your fleet to give excellent value for money.

For all these reasons we can truly say the AluTruk is a premium quality sack truck.